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3 Jul 2025 14:47
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  •   Home > News > Business

    No excuses for Jetstar cancelling flights without offering a refund

    No excuses for Jetstar cancelling flights without offering a refund


    The airline cancelled domestic flights just three days after listing them, offering to book customers on other flights, or offer credit.

    It pointed to covid restrictions being the cause, but restrictions hadn't changed between when the flights went on sale, and when they were cancelled.

    Consumer NZ's head of research Jessica Wilson says even though Jetstar has a reputation as a cheaper alternative, it still has legal obligations.

    She says as a company operating in New Zealand, they have to comply with our laws - provide services with reasonable care and skill, and if you muck up - cough up.

    © 2025 Newstalk ZB, NZCity

     Other Business News
     03 Jul: Consumer spending's continuing to pick up
     03 Jul: Housing prices are up for the first time in three months, but turnaround hopes may be premature
     03 Jul: The rule of law is key to capitalism - eroding it is bad news for American business
     03 Jul: Confidence levels in Canterbury business have flat lined but experts remain cautiously optimistic
     03 Jul: A clear message from the Government -- New Zealand can't succeed, if Auckland doesn't succeed
     03 Jul: Bosses at some state-owned enterprises are continuing to be rewarded pay increases, while their companies' profitability tanks
     02 Jul: Prices for top-end butter are through the roof, with little recourse for shoppers
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    Rugby:
    Coach Scott Robertson is confident he's nailing a number of objectives in naming the first All Blacks side of the year 13:47

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