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7 Jul 2025 10:07
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  •   Home > News > Business

    A win for the little guy in a Disputes Tribunal case against Air New Zealand

    A win for the little guy in a Disputes Tribunal case against Air New Zealand


    Air New Zealand
    Air New Zealand
    The airline's been ordered to refund a customer for flights cancelled, when the airline chose to cut its own services because of the Covid-19 pandemic.

    Tribunal referee Nicholas Blake has found the airline in breach of its own customer guarantee after it cancelled the customer's flights as Covid hit.

    Consumer New Zealand head of research Jessica Wilson says in this case the tribunal's found the reason the man's flights were cancelled, were within the airline's control.

    She says in that circumstance you're entitled to a refund .... rather than having to settle for a credit or being re-routed on a different flight.

    Jessica Wilson says the situation is different if the flight is cancelled for reason's outside the airline's control.

    © 2025 Newstalk ZB, NZCity

     Other Business News
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    BUSINESS BUSINESS
    Our newsroom's revealed more than 200 people were able to enter New Zealand on work visas for defunct businesses later exposed as fronts for a network of cannabis grow houses in Auckland More...



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