Problems with retaining Personalisation
Occasionally NZCity Personal Start Page users have reported problems with the retention of their personalisation settings. There are a number of reasons that this can occur, and by taking the following steps to identify and resolve them, you can expect to enjoy trouble-free use of your Personal Start Page once again:
If you have entered your email and password in the Personalisation section, you can recover your settings by clicking on the recover settings link in the personalisation page, and this should bring back all your settings.
If you have never entered your email and a password, or you're still having problems, please read on...
How Your Personal Start Page Works
The way personalisation works is that when you visit our site we give you a cookie, which is a small piece of data stored by your web browser. Whenever you return to your NZCity Personal Start Page your browser gives your cookie back and we are able to retrieve all your settings from a database. If for any reason your browser cannot locate this cookie, NZCity cannot identify your browser, and so cannot load your settings from our database.
There are several ways you can 'lose' cookies.
Unfortunately on the web the only other personalisation option is to have people log in every time they visit the page, which most people agree is not a suitable solution. It is the same scenario for any Web page with personalisation facilities on the internet.
If you're still having problems...
In very rare circumstances, we have heard of cases where our personalisation files can become corrupt, and while we are developing technology to make it repair itself, currently we recommend restarting your page by visiting the following page:
If you continue to experience personalisation problems please contact NZCity via the contact form and we will do our best to resolve any issues you may have.
We recommend you use the latest New Zealand version of Internet Explorer